General Conditions

• RESPONSIBILITY

  Our transports are carried out - either directly or by transshipment - by the buses of our company or by buses of other national or foreign companies. In the latter case, transportation takes place UNDER THE EXCLUSIVE LIABILITY OF OTHER CARRIERS and according to the laws and regulations in force in each country.

  The Carrier will not be responsible for violations that are directly attributable to, or produced by accident, force majeure, or to meet legal or administrative requirements. Likewise, it is not responsible for the loss of connection with other transport services of its own or of third parties.

  It is the passenger's sole responsibility to have all the necessary and valid identification documents for crossing borders and concluding the trip. It is the passenger's responsibility to present the necessary and valid identification documents when boarding.

• REINFORCEMENT SERVICES

  The Company reserves the possibility to reinforce services with buses of different characteristics than those used in basic services, whenever circumstances so require, while obeying the requirements for international service.

• SCHEDULES

  Published departure and arrival times are in local time. It is possible to make changes to schedules throughout the year, so it is the passenger's responsibility to always confirm the times indicated on the ticket. The timetables are only indicative, so we do not guarantee the accuracy of published departures and arrivals, as well as connections with complementary connection services.

• BAGGAGE

  Each passenger is allowed to carry two pieces of luggage (suitcase or bag) in the luggage compartment free of charge, the sum of the three dimensions of which cannot exceed 170 cm each and up to 20 kg each volume.

  Each passenger is allowed to carry one carry-on bag with a maximum size (40x30x15 cm). Hand luggage is the passenger's full responsibility and companies do not assume any responsibility for luggage not carried in the luggage compartment.

  For better control purposes, luggage, for the luggage compartment, is labeled by drivers when entering vehicles. The passenger must ensure that all luggage for the luggage compartment is labeled.

  Luggage must be properly packed in order to protect its contents and to withstand normal handling.

  The Company declines any liability, direct or indirect, for damages related to items that you should not include in your luggage, such as fragile, perishable items (for example, alcoholic drinks, olive oil, paints), valuable (for example, money, jewelry, metals computers, personal electronic devices, valuable documents, working or academic documents, passports and other identification documents).

  It is the passenger's responsibility to damage their luggage to people or property. The Company declines any responsibility in these cases.

  All complaints, to be considered, of lost, misplaced or damaged luggage (properly labeled) must be immediately presented by the passenger to the driver in a specific form available on the bus and expressed in writing at the ticket holder company no later than 2 days after arrival . Claims submitted after this period will not be considered, except in cases of force majeure and the impossibility of submitting it in due time will be demonstrated.

  The maximum compensation established for loss is € 100 per volume.

  
  

  Bicycle transport:

  This service is available under the following conditions:

  Payment of a fee of 80 € for each equipment.

  It is only allowed on direct connections between Portugal and Switzerland.

  Maximum of two pieces of equipment per bus. The reservation of this service will always be subject to availability.

  The equipment must be properly packed. It is the passenger's responsibility to present the equipment properly packaged at the time of travel.

  The Company declines any responsibility for any damage caused to and by the equipment during the trip.

  One of these pieces of equipment is already considered as luggage, and only one more piece of luggage is allowed.

• Transfers

  In general, public transport corresponds to direct connecting lines. In specific cases, a transfer may be necessary.

• ANIMAL TRANSPORT

  Animals are not allowed on board our buses, with the exception of a guide dog accompanied by a blind person.

• MINORS

  Minors under 16 years of age who are not accompanied by a person holding parental authority are not allowed to board our buses. They must be accompanied by an adult and be accompanied by the necessary and valid documentation for crossing borders (citizen's card, identity card, passport and authorization to leave the territory). Between 16 and 18 years old they can travel as long as they have legal authorization from the adult who exercises parental authority, as well as the necessary and valid documentation for crossing borders.

  Children (up to 3 years) pay a reduced fare ticket to all destinations, entitled to a seat on the bus. It is mandatory to travel seated in a proper chair to be fastened with the seat belt. The company does not guarantee the supply of the chairs.

• TICKET SALE

  The company sells tickets at the facilities provided for this purpose, through its own branches, travel agencies and on the internet.

  Most of the services provided by the Companies can be purchased through the website, although it is possible that some destinations are not available.

  For internet purchase, in each of the steps described on the companies' website, it must be completed and only considered complete when you have entered the financial data and pressed the "Pay" button and obtain confirmation.

  Once the purchase process is completed, a screen will appear with the ticket you must print. If it is not possible to print the ticket, you must keep the reservation code presented in a safe place with which you can access the ticket to be printed later.

  It is the passenger's responsibility to present the printed ticket at the time of boarding.

• TICKET PRICE

  The total price of tickets consists of the fare, supplements and reservation fees.

  The reservation fees will be applied to each ticket, considering the return ticket as a ticket, for the purposes of this cost. In case of cancellation of the ticket the amount of the reservation fees will not be refunded.

  Ticket prices may vary depending on seat availability or time of year.

• DISCOUNTS

  The available discounts vary depending on the line (origin / destination). It is imperative to present the documentation authorizing the discount to the driver or any Giromundo employee.

  In case of violation of this requirement, drivers or employees have the obligation to prevent the use of the ticket, requiring the purchase of a new ticket under the required conditions.

  Available discounts are always subject to seat availability.

  The conditions for canceling and changing tickets with an age discount are the same as for tickets with an adult fare.

  Tickets purchased at a promotional rate are subject to special conditions and are available to the passenger at the point of sale or on the web. These conditions prevail over any other condition.

  We advise you to always check and accept the terms of the promotion before purchasing your ticket.

• CAMPAIGNS AND PROMOTIONS

  Promotional campaigns are subject to special conditions available to passengers at the point of sale and / or on the website and which will apply to tickets purchased.

  Promotions cannot be combined with other discounts / campaigns in force.

  Tickets purchased on promotions are non-refundable.

  Tickets purchased in promotions are not modifiable.

• CANCELLATIONS

  There are refundable tickets and non-refundable tickets. The passenger must check and accept the terms and conditions when purchasing the ticket.

  In the case of a partially used round-trip ticket, the part of the unused route is non-refundable from the date of the outward journey.

  Reservation fees are non-refundable.

  In the case of a refundable ticket:

  • Ticket cancellation is only possible if requested at least 24 hours prior to departure via the same routes with which they were purchased.
  • If the cancellation is requested more than 48 hours in advance, the company will refund the ticket value by deducting 25%.
  • If the cancellation is requested less than 48 hours and up to 24 hours before the trip, you will refund the ticket value by deducting 50%.
  • An already modified ticket is non-refundable.
  • Refunds of tickets purchased on the website are made using the same payment method used.
  • All Company tickets, lost, stolen or destroyed, are non-refundable and a new ticket must be purchased for the passenger to travel.



• CHANGES

  There are tickets that are modifiable and tickets that are not modifiable. The passenger must check and accept the terms and conditions when purchasing the ticket.

  In case of modifiable ticket:

  • It is only possible to modify the travel date, route or passenger data. Modification of the ticket must be requested up to 24 hours before the departure time and will be subject to the availability of seats on the new date or time requested and also subject to the fare conditions to apply for the new date.
  • In any modification a fee of 8 € per ticket will be applied. Supplements will eventually be applied.
  • If the new fare to be applied is less than the trip initially booked, only the € 8 fee will be charged.
  • If the new fare to be applied is higher than the trip initially booked, the difference between the two prices, plus the € 8 fee, must be paid.
  • A modified ticket will not be refunded.
  • The new date, route, time are determined at the time of modification.
  • Changes must be requested at the same place of purchase.
  • The maximum number of changes is not limited.



• VALIDITY OF TICKETS

  The ticket is valid for six months from the date of issue.

• FORM OF ACCESS TO THE BUS

  The passenger must present himself 45 minutes before departure and announce his presence at the boarding point.

  The passenger can access the bus directly whenever there is no Giromundo point of sale, showing the driver the ticket purchased.

  Tickets must be kept by the passenger throughout the journey, both outbound and return. Lost or stolen tickets will not be replaced or refunded and the passenger must purchase a new ticket to travel.

• TICKET PROPERTY

  The tickets purchased are nominative. To use it requires verification of the passenger's identity and that this information corresponds to the identification document (citizen's card or passport) reflected on the ticket.

  For tickets purchased on the website for minors, the same conditions expressed in point 6 of these general conditions of sale apply.

  The incompatibility of the necessary data will automatically cancel the ticket and the passenger must proceed with the purchase of a new ticket to travel.

• PAYMENT OPTIONS

  In each place of purchase, the different forms of payment accepted are duly identified. Payments by credit card or debit card (Visa, Mastercard), whenever available at the place of purchase.

• INVOICE / RECEIPT

  If you want an invoice for your ticket, you must request it within 48 hours of purchase, via:

  - Customer Support No.: (+351) 253 648 671

  - Postal address: Giromundo-Agência de Viagens e Turismo, LDA, Av. Barjonas de freitas nº4, 4850-521 Vieira Do Minho

  In the application you must provide the following data: name, postal address, tax identification number (TIN) and ticket number.

• SMOKING PROHIBITION

  It is absolutely forbidden to smoke inside the vehicle (Art. 4º nº 2 of Law nº 37/2007).

• COMPLAINTS BOOK

  There is a complaints book available to passengers at the points of origin and destination of the services.

• PRIVACY

  Misuse of the Website for fraudulent purposes will result in corresponding liability if it has been proven to be acted in bad faith, negligence or guilt.

• DISPUTE RESOLUTION

  In case of dispute the consumer can appeal:

  CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

  Faculdade de Direito da Universidade Nova de Lisboa

  Campus de Campolide

  1099-032 Lisboa 

  Telefone: (+351) 21 384 74 84 (das 15h às 16h)

  Website: www.arbitragemdeconsumo.org

  Email: cniacc@fd.unl.pt

  Facebook: www.facebook.com/cniacc